Prateek Pal
Prateek Pal
Prateek Pal
Prateek Pal
Prateek Pal
Resume
Resume
Resume
Resume
Resume
Resume
6 Million
Daily Users
6 Million
Daily Users
6 Million
Daily Users
3200
Trains Run Daily
3200
Trains Run Daily
3200
Trains Run Daily
Process
App Walkthrough
v17.0.308, 16 Aug 2024
Explored the app to understand its structure, flow, and information architecture, reviewing each screen to study navigation patterns, hierarchy, and overall usability.
Explored the app to understand its structure, flow, and information architecture, reviewing each screen to study navigation patterns, hierarchy, and overall usability.
Problems
Flat hierarchy
Core action Local is visually equal to secondary features
Unexpected app switch
“Buy Ticket” opens another app without warning
Weak differentiation
Bus and MSRTC look near-identical; users mix them up
No mixed-mode trips
App has data for all modes but no mixed-mode route
Usability Test
5
Basic Tasks
5
Advance Tasks
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
Basic Task 1
Finding the train to go from Kanjurmarg to Vashi
Total Errors: 33
Action: 11
Retrieval: 12
Communication: 8
Selection: 2
Checking: 1
System Usability Score
67.5%
Effectiveness
62.5 Sec/task
Efficiency
ReDesign
Connect
Connect
Connect
Asking?
Asking?
Asking?
Asking?
Asking?
Asking?
{
{
{
{
{
Whare to go?
What to do?
How to do it?
Whare to go?
What to do?
How to do it?
Whare to go?
What to do?
How to do it?
Whare to go?
What to do?
How to do it?
Whare to go?
What to do?
How to do it?
Whare to go?
What to do?
How to do it?
}
}
}
}
}
Not Here!
Not Here!
Not Here!
Not Here!
Not Here!
Not Here!