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Prateek

Prateek

Prateek

Prateek

Prateek

6 Million

Daily Users

6 Million

Daily Users

6 Million

Daily Users

3200

Trains Run Daily

3200

Trains Run Daily

3200

Trains Run Daily

Problem Statement

Problem Statement

Mumbai is a crowded city where many people rely on public transport and use the M-Indicator app for daily travel information. However, the app’s cluttered interface and poor navigation make it difficult for users to find information quickly, leading to frustration and a poor user experience.

Mumbai is a crowded city where many people rely on public transport and use the M-Indicator app for daily travel information. However, the app’s cluttered interface and poor navigation make it difficult for users to find information quickly, leading to frustration and a poor user experience.

Mumbai is a crowded city where many people rely on public transport and use the M-Indicator app for daily travel information. However, the app’s cluttered interface and poor navigation make it difficult for users to find information quickly, leading to frustration and a poor user experience.

Mumbai is a crowded city where many people rely on public transport and use the M-Indicator app for daily travel information. However, the app’s cluttered interface and poor navigation make it difficult for users to find information quickly, leading to frustration and a poor user experience.

Design Process

App Walkthrough

v17.0.338, 16 Sep 2025

v17.0.338, 16 Sep 2025

Explored the app to understand its structure, flow, and information architecture, reviewing each screen to study navigation patterns, hierarchy, and overall usability.

Explored the app to understand its structure, flow, and information architecture, reviewing each screen to study navigation patterns, hierarchy, and overall usability.

Explored the app to understand its structure, flow, and information architecture, reviewing each screen to study navigation patterns, hierarchy, and overall usability.

Usability Test

5 Tasks

Task 1

Finding the train to go from Kanjurmarg to Vashi

Total Errors: 33


Action: 11

Retrieval: 12

Communication: 8

Selection: 2

Checking: 1

Task 2

Commuting to Airport Road metro station from Kanjurmarg railway station

Total Errors: 40


Action: 11

Retrieval: 10

Communication: 13

Selection: 4

Checking: 2

Task 3

Take the first morning train from Kanjurmarg to CSMT

Total Errors: 36


Action: 11

Retrieval: 11

Communication: 11

Selection: 1

Checking: 2

Task 4

Find buses from Dadar to Pune

Total Errors: 22


Action: 3

Retrieval: 4

Communication: 5

Selection: 1

Checking: 1

Task 5

Compare the travel duration from Andheri to Dahisar of train and metro

Total Errors: 34


Action: 10

Retrieval: 10

Communication: 10

Selection: 3

Checking: 1

67.5%

Effectiveness

62.5 Sec/ task

Efficiency

System Usability Score

Satisfaction is a test that helps in quantifying a qualitative property.
A score above 68 is considered good.

M-Indicator got a score of 39.7

Satisfaction is a test that helps in quantifying a qualitative property.
A score above 68 is considered good.

M-Indicator got a score of 39.7

Satisfaction is a test that helps in quantifying a qualitative property.
A score above 68 is considered good.

M-Indicator got a score of 39.7

NASA-TLX

Subjective workload scores across six factors: mental demand, physical demand, temporal demand, performance, effort, and frustration, plus a combined index.
Higher bars mean higher perceived workload.

An overall score >50 suggests a redesign is needed.

Subjective workload scores across six factors: mental demand, physical demand, temporal demand, performance, effort, and frustration, plus a combined index.
Higher bars mean higher perceived workload.

An overall score >50 suggests a redesign is needed.

Subjective workload scores across six factors: mental demand, physical demand, temporal demand, performance, effort, and frustration, plus a combined index.
Higher bars mean higher perceived workload.

An overall score >50 suggests a redesign is needed.

Problems

Weak differentiation

Weak differentiation

Bus and MSRTC look near-identical, users mix them up

Bus and MSRTC look near-identical, users mix them up

No mixed-mode trips

No mixed-mode trips

It is difficult for users to compare different travel options.

Flat hierarchy

Flat hierarchy

Core action Local is visually equal to secondary features

Core action Local is visually equal to secondary features

Unexpected app switch

Unexpected app switch

“Buy Ticket” opens another app without warning

“Buy Ticket” opens another app without warning

Redesign

Final Screens

Prototype

Heuristics

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Miner

Miner

Miner

Miner

Miner

EMS

EMS

EMS

EMS

EMS

>

2026

2026

2026

Connect

Connect

Connect